Please help... (I have read other similar posts to mine & agree that they probably experienced the same issue I am having as well. But I do not understand the instructions on how to correct the issue do to my lack of experience withWindows 8.)
I purchased a Toshiba Laptop with Windows 8 on it in June 24, 2013, this is my first time using this operating program. While it's been quite a learning experience, I'm really liking theWin 8 program. Until this morning when I encountered my 1st problem since owning this laptop.
MY FULL DESCRIPTION OF THE ISSUE WITH MY WIN 8 LAPTOP:
When I opened my laptop this morning my user sign in screen appeared as normal, I signed in with my Microsoft password, then the screen went blank, purple, with only a cursor. No Start Menu, No applications, Nothing but a purple screen & my mouse pointer. I can go back to the lock screen by using my keyboard & pressing (Windows + L) & I can (Ctrl+ Alt+ Delete) & get the Task Manager. But from there I have no clue what to do with the Task Manager because Win 8 Task Manager seems so different than Win 7 task manager in my opinion
I have used Windows 7 & I'm pretty familiar with how to navigate through these type issues, with simple suggestions, when I have had to in the past. But I now am runningWin 8 & need step by step instructions on how to do simple tasks it seems everyone else already understands. (I do not yet own a smart phone, tablet, etc. so I'm a bit behind I suppose.)
1) Someone instructed another user to try "System Restore", which I am familiar with from Win 7, but have no idea how to navigate to it on Win 8. Then someone stated to Use "Windows 8 Restore" to correct this issue. What is the difference & how do I do this?
2) Someone also stated that a Dell Tech helped them through the process of a "Complete Machine Reset" but didn't give the details. What does this do? I know it's not something I want to do unless absolutely necessary, but that is all I know. Will I loose all my files, pictures, & saved data? Or just basic apps & passwords & some or all my downloaded information?
Can someone please explain in more detail what I should try to correct the issue & in what order to try these suggestions? I can figure this out I'm sure, if just explained to me step by step... Assuming I have no clue what I am doing at all. Because I most likely will not have any clue. Thanks in advance for your patience! -Nikki