Hi all,
I recently got that a new USB CDMA modem which works fine on Windows 7 system but when I try connecting to my other laptop which runs on Windows 8.1, it keeps giving the error:
Error 633: The modem (or other connecting device) is already in use or is not configured properly. I've most of the links and solutions shared but none seems to work. I've generated diagnostic logs which are as follows. I interpreted some and most probably it seems like an issue of incompatible driver, but does anyone else sees any issues in these diagnostic logs. Looking forward to your suggestions.
[4724] 06-01 20:01:56:314: ENTRY: Reading "Reliance Netconnect+"
[4724] 06-01 20:01:56:315:
Before LoadPortsList2 in ReadEntryList()
[4724] 06-01 20:01:56:315: LoadPortsList2
[4724] 06-01 20:01:56:315: GetRasPorts
[4724] 06-01 20:01:56:315: RasPortEnum...
[4724] 06-01 20:01:56:315: RasPortEnum=603,c=10
[4724] 06-01 20:01:56:315: RasPortEnum...
[4724] 06-01 20:01:56:315: RasPortEnum=0,c=10
[4724] 06-01 20:01:56:315: RasGetDevConfig
[4724] 06-01 20:01:56:316: RasGetDevConfig=603
[4724] 06-01 20:01:56:316: RasGetDevConfig
[4724] 06-01 20:01:56:316: RasGetDevConfig=0
[4724] 06-01 20:01:56:316: SanitizeUnimodemBlob: mdm prot=0
[4724] 06-01 20:01:56:316: Port=COM17,fHw=0,fEc=0,bps=921600,fSp=0,prot=0
[4724] 06-01 20:01:56:316: StringCchCopy failed due to error 0x8007007a
[4724] 06-01 20:01:56:317: LoadPortsList=0
[4724] 06-01 20:01:56:317: successfully finished LoadPortsList2 in ReadEntryList()
[4724] 06-01 20:01:56:317: Reading media group "serial"
[4724] 06-01 20:01:56:317: New link format
[4724] 06-01 20:01:56:317:
DUPTEST:Port in this media
[4724] 06-01 20:01:56:317: Port=COM17
[4724] 06-01 20:01:56:317:
Trying to match the phonebook port in the system ports
[4724] 06-01 20:01:56:318: Port configured
[4724] 06-01 20:01:56:318: SetDefaultModemSettings(bps=921600)=1
[4724] 06-01 20:01:56:318: Reading device group "modem"
[4724] 06-01 20:01:56:318: Device List after deleting dupe
[4724] 06-01 20:01:56:318: StringCchCopy failed due to error 0x8007007a
[4724] 06-01 20:01:56:318: Fix entry type, 0 to 1
[4724] 06-01 20:01:56:318: Device List after deleting dupe
[4724] 06-01 20:01:56:318: ReadRasFile: ReadEntryList returned 0
[4724] 06-01 20:01:56:318: RASSQM: In ReadPhonebookFile Number of myuse profiles set 1
[4724] 06-01 20:01:56:318: ReadPhonebookFile returns 0
[4724] 06-01 20:01:56:318: RasGetAutodialAddressW
[4724] 06-01 20:01:56:318: RasGetAutodialAddressW
[4724] 06-01 20:01:56:318: DwEnumEntryDetails done. 0
[4724] 06-01 20:01:56:318: RasGetEntryPropertiesW
[4724] 06-01 20:01:56:318: IsRasmanServiceRunning=1
[4724] 06-01 20:01:56:318: IsRasmanServiceRunning=1
[4724] 06-01 20:01:56:318: GetPbkAndEntryName
[4724] 06-01 20:01:56:318: ReadPhonebookFileEx: called for pbk C:\Users\lavi\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 8
[4724] 06-01 20:01:56:318: IsPublicPhonebook=0
[4724] 06-01 20:01:56:318: path=C:\Users\lavi\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk
[4724] 06-01 20:01:56:318: full path=C:\Users\lavi\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk
[4724] 06-01 20:01:56:318: IsVirtualizationNeeded: return value = 0
[4724] 06-01 20:01:56:319: ENTRY: Reading "Reliance Netconnect+"
[4724] 06-01 20:01:56:319:
Before LoadPortsList2 in ReadEntryList()
[4724] 06-01 20:01:56:319: LoadPortsList2
[4724] 06-01 20:01:56:319: GetRasPorts
[4724] 06-01 20:01:56:319: RasPortEnum...
[4724] 06-01 20:01:56:319: RasPortEnum=603,c=10
[4724] 06-01 20:01:56:319: RasPortEnum...
[4724] 06-01 20:01:56:319: RasPortEnum=0,c=10
[4724] 06-01 20:01:56:319: RasGetDevConfig
[4724] 06-01 20:01:56:320: RasGetDevConfig=603
[4724] 06-01 20:01:56:320: RasGetDevConfig
[4724] 06-01 20:01:56:320: RasGetDevConfig=0
[4724] 06-01 20:01:56:320: SanitizeUnimodemBlob: mdm prot=0
[4724] 06-01 20:01:56:320: Port=COM17,fHw=0,fEc=0,bps=921600,fSp=0,prot=0
[4724] 06-01 20:01:56:320: StringCchCopy failed due to error 0x8007007a
[4724] 06-01 20:01:56:322: LoadPortsList=0
[4724] 06-01 20:01:56:322: successfully finished LoadPortsList2 in ReadEntryList()
[4724] 06-01 20:01:56:322: Reading media group "serial"
[4724] 06-01 20:01:56:322: New link format
[4724] 06-01 20:01:56:322:
DUPTEST:Port in this media
[4724] 06-01 20:01:56:322: Port=COM17
[4724] 06-01 20:01:56:322:
Trying to match the phonebook port in the system ports
[4724] 06-01 20:01:56:322: Port configured
[4724] 06-01 20:01:56:322: SetDefaultModemSettings(bps=921600)=1
[4724] 06-01 20:01:56:322: Reading device group "modem"
[4724] 06-01 20:01:56:322: Device List after deleting dupe
[4724] 06-01 20:01:56:322: StringCchCopy failed due to error 0x8007007a
[4724] 06-01 20:01:56:322: Fix entry type, 0 to 1
[4724] 06-01 20:01:56:322: Device List after deleting dupe
[4724] 06-01 20:01:56:322: ReadRasFile: ReadEntryList returned 0
[4724] 06-01 20:01:56:322: RASSQM: In ReadPhonebookFile Number of myuse profiles set 1
[4724] 06-01 20:01:56:322: ReadPhonebookFile returns 0
[4724] 06-01 20:01:56:322: DuplicatePhoneNode
[4724] 06-01 20:01:56:322: GetPbkAndEntryName. rc=0x0
[4724] 06-01 20:01:56:322: GetInstalledProtocolsEx=0xc.
[4724] 06-01 20:01:57:690: DwEnumEntryDetails
[4724] 06-01 20:01:57:690: IsRasmanServiceRunning=1
[4724] 06-01 20:01:57:690: IsRasmanServiceRunning=1
[4724] 06-01 20:01:57:690: ReadPhonebookFileEx: called for pbk C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 8
[4724] 06-01 20:01:57:690: IsPublicPhonebook=1
[4724] 06-01 20:01:57:690: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[4724] 06-01 20:01:57:690: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[4724] 06-01 20:01:57:690: IsVirtualizationNeeded: return value = 1
[4724] 06-01 20:01:57:690: GetLUAPhonebookPath: Return value 0 hiddenpbk path C:\Users\lavi\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk
[4724] 06-01 20:01:57:690: ReadRasFile: ReadEntryList returned 0
[4724] 06-01 20:01:57:690: SyncMasterPhonebookFile:++
[4724] 06-01 20:01:57:690: IsPublicPhonebook=1
[4724] 06-01 20:01:57:690: path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[4724] 06-01 20:01:57:690: full path=C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk
[4724] 06-01 20:01:57:690: FindFirstFile failed with 0x2
[4724] 06-01 20:01:57:690: ReadRasFile: File C:\ProgramData\Microsoft\Network\Connections\Pbk\rasphone.pbk does not exist
[4724] 06-01 20:01:57:690: DeleteEntriesOnlyInHiddenPhonebookFile ++
[4724] 06-01 20:01:57:690: WritePhonebookFile
[4724] 06-01 20:01:57:690: ModifyEntryList: Number of connections written 0
[4724] 06-01 20:01:57:690: RASSQM: In WritePhonebookFile Number of alluser profiles set 0
[4724] 06-01 20:01:57:690: DeleteEntriesOnlyInHiddenPhonebookFile : WritePhonebookFile failed with 0
[4724] 06-01 20:01:57:690: RASSQM: In ReadPhonebookFile Number of alluser profiles set 0
[4724] 06-01 20:01:57:690: ReadPhonebookFile returns 0
[4724] 06-01 20:01:57:691: IsRasmanServiceRunning=1
[4724] 06-01 20:01:57:691: IsRasmanServiceRunning=1
[4724] 06-01 20:01:57:691: ReadPhonebookFileEx: called for pbk C:\Users\lavi\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk, flags 8
[4724] 06-01 20:01:57:691: IsPublicPhonebook=0
[4724] 06-01 20:01:57:691: path=C:\Users\lavi\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk
[4724] 06-01 20:01:57:691: full path=C:\Users\lavi\AppData\Roaming\Microsoft\Network\Connections\Pbk\rasphone.pbk
[4724] 06-01 20:01:57:691: IsVirtualizationNeeded: return value = 0